Process Consulting

Aftermarket product support has to be increasingly efficient and cost-effective. Mission and safety-critical asset management can benefit from a review of processes and technology. This ensures tangible benefits can be delivered cost-effectively and at low risk.

Identifying Customer Needs

Our clients include multinationals who understand how a short, focused assessment of aspects of their MRO (maintenance, support and overhaul) activities can provide a useful reality-check. All too often, processes have evolved in organizations that respond to current needs and pressures. Over time these can become disjointed, creating inefficiencies and potential safety concerns.

How We Can Help

Our aim is very simple - to provide clear, realistic and impartial guidance. Our team of specialists have assisted sector-leading companies in a number of countries in different industries to achieve rapid, tangible and proven benefits in their aftermarket operations. To do this we:

• Conduct an initial feasibility study to identify workscope

• Submit a costed proposal with defined work plan, timescales and costs

• Conduct discussions with key stakeholders and others in the organisation considered pertinent to the study

• Provide initial findings to management for feedback and comment

• Produce a revised and finalised action plan for management.

Benefits

Our no-nonsense practical recommendations are usually accepted and implemented because they recognise the working-practises and culture of the client. We don’t use theoretical high-brow business-speak. Instead we base our advice on our proven experience.

Some examples of our Process Consulting include:

• Process-change advice for a global marine operator on the effective use of ship-to-shore technical information communications that reduced costs and improved shore-based operations. The client had previously engaged a major consulting organisation for 10 times the cost and no practical result.

• Advisory support for an international power management group creating corporate procedures required for the on-take and management of power stations. The adoption of these standardised procedures accelerated the time to operation thereby increasing revenue substantially.

• The creation of technical information standards required by a Asian rolling-stock manufacturer for the post-delivery support of a mass transit train system. These standards allowed repair and overhaul procedures to be interfaced directly with the train’s on-board diagnostic system and maintenance management system for maximum train availability on one of the world’s busiest networks.