Service Teams

Service technicians need access to accurate technical information quickly in order to do their jobs. Whether they are based onsite or work remotely, technicians have to be able to find what they need without fuss. Technical information deployment from Infomill allows exactly this.

Infomill has worked with organisations who have from 10 to 10,000 technicians worldwide. These have been in a variety of industries including:

Aerospace  •  Electronics  •  HVAC  •  Materials Handling  •  Office Equipment  •  Utilities  •  White Goods

Businesses often do not realise how much hidden inefficiency there is from the way information is deployed. If a company has thousands of pages of information, then printing and updating paper manuals is far from cost or time efficient. Often updates are critical – can your technicians afford to wait?

Infomill can use the latest technology to smoothly and efficiently deploy technical information to service teams who need it.

Our solutions include, but are not limited to:

• Web-based document management systems;

• Notebook or tablet solutions that automatically synchronise data;

• Pocket PC/PDA applications using locally-stored or live information access;

• Cell phone systems to transfer simple data via email or SMS.

You may be surprised just how much your information deployment is costing your business. Contact us today to find out how we can turn your service delivery around.