End Users

Service costs can be cut dramatically if the appropriate technical information is provided to end users. By allowing end users to access the information they need over the web, or on CD, the need for manual intervention is removed.

Baxi, the UK’s largest gas heating appliance manufacturer, provides parts and service information freely. This means that technicians who install or service Baxi equipment can get swift access to the information they need without having to phone in or be provided with costly paper manuals. Furthermore, by helping these technicians, this breeds customer loyalty because their life is made easier.

Imagine how much more efficient your technical support operation could be if end users could access the information they need. Furthermore, because you are confident that it is updated, you can rely on its accuracy.

Naturally, end users need simple, intuitive solutions. Infomill creates software with the user in mind. Therefore we can deploy technical information to your end users that will not require any training.

To find out how Infomill can help you deploy technical information to your end users, please contact us for a no obligations assessment.