Distributors

Equipment distributors need to access accurate technical information quickly in order to meet customer demands.

Commonly, there is a need to use extensive parts catalogs in order to identify components required by customers. The need for fast parts identification is not just to improve customer service, although this is of course very important. It is also in order to improve overall efficiency.

The onus often falls upon equipment manufacturers to publish and deploy this technical information. Traditionally this may have been through printing and despatching paper manuals. The issues with this are obvious – printing costs, distribution costs, sending out replacements for lost manuals, the inability to get updates out to distributors quickly enough.

Even with the advent of CD/DVD-based pdf documents, many of the issues remain.

In addition, there is the issue of the entire technical publishing process. This can be a costly and time-consuming process and is fraught with difficulties.

When distributors have the information they need, they can also make it accessible to customers. Parts Center has benefited greatly from its ability to let gas heating engineers access its parts lists and exploded diagrams over the web.

Infomill can cut costs, time and headaches with its streamlined solutions. Imagine a system that takes original technical drawings and parts lists, then distributes them over the web to distributors. No more time-lag, no more costly publishing, no more printing.

To find out how streamlined technical information flow could help your network, contact us for a no obligations review.