The company distribute updated product support information to their customers on a regular basis to reflect latest regulatory and maintenance requirements. The company wanted to produce a single electronic delivery mechanism on CD-ROM for this information that had to accommodate the large range of diverse information sources generated over many years. 

Alpha needed a solution that managed their parts information across both web-based and mobile platforms. Infomill’s PartsArena was the only application that met all of their requirements.

BAE Systems wanted to provide a packaged aftermarket service to their customers of their Regional Jet/146 and Jetstream civilian aircraft types totalling 1,200 aircraft operated by 160 airlines.  Updated maintenance and parts information had to be distributed to airlines and corporate operators on a regular basis.

Because Barloworld sells and services such a wide range of equipment, the amount of technical data it holds is vast. With over 12,000 pages of parts information alone in the form of paper manuals, Barloworld engineers often struggled to have the right information to hand.

Information was held in different places and in different formats, including paper manuals, pdf documents and a proprietary document management system. Getting it all into one consistent format was a mammoth task.

BT Europe was distributing over 60,000 pages of technical information in paper format to its service engineers. This obviously represented a significant cost in terms of printing and distribution. The end product was also unwieldy to use and impossible to carry around, weighing over a quarter of a tonne.

Infomill was contracted by the China Light and Power Company (CL&P) to develop a strategy for co-ordinating and standardizing all the technical information required for power station operation and maintenance. 

Homeserve has grown significantly in recent years. As a result they have found a need to ensure that all of their service engineers have access to the same technical information while on site. 

A major power station facility management company wanted to reduce mobilisation time and cost for new contracts. Infomill worked closely with them on an 8-month contract to standardise and improve the corporate-wide Plant Operational Management System (POMS) in conjunction with their engineers worldwide.

As part of their contract, ROTEM delivered Operating and Maintenance documentation and an associated Interactive Electronic Train Manual (IETM) in accordance with stringent requirements. 

Tetra Pak commissioned Infomill to identify how customer support services could better reflect the needs of customers. Recommendations from this work were built by Infomill into an Implementation Plan that was executed and implemented globally. 

Wallem have a large volume of information flowing to and from vessels, owners, ports, charterers and within their own organisation at offices all over the world. Infomill consultants acted as “change agents” to advise how best to harness IT to manage this information explosion through a combination of strategy and technology.

Technicians at ware-washing manufacturer Winterhalter spend most of their day in the field repairing and servicing equipment. They used handheld devices running Microsoft® Windows Mobile® software for Pocket PCs to record parts codes. But they had to carry numerous paper manuals to identify parts, and keying in complex codes was error-prone.

Parts Center is the number one supplier of parts for gas engineers in the UK. In order to stay there, the business is always looking to make customers’ lives easier. The best way to do that is to make their enormous range of parts available to customers as an up-to-date catalogue.