Customer Case Studies

We have worked with companies around the world to help them improve their information processes, manage their data and make it accessible to their customers and users.

Industries that we have worked in include:

• Aerospace     • Automotive     • Catering Equipment      • Electrical & Electronics
• Heating, Ventillation and Air Conditioning (HVAC)     • Materials Handling     • Office Equipment
• Power Generation     • Shipping     • Utilities      • White Goods

The Case Studies below give a flavor of how we can help your business to make the most of technical information.

 

Power Company

A power station management company wanted to improve their Plant Operational Management System.

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China Light and Power

CLP needed to co-ordinate and standardize the technical information for power station operation and maintenance.

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Toyota Industrial Equipment

BT Europe, a division of Toyota, needed to cut costs in publishing over 60,000 pages of technical information.

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Rotem

Train OEM Rotem need to deliver Operating & Maintenance documentation in accordance with stringent requirements.

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Barloworld

Barloworld wanted to equip their field service technicians with over 12,000 pages of parts information to improve efficiency.

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Baxi

Europe's leading boiler manufacturer wanted its parts and service information consolidated and managed.

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Wolseley

The UK's number heating parts supplier needed to provide mobile parts identification to their customers.

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British Gas

British Gas need to arm their technicians with the latest technical information for appliances they service.

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Tetra Pak

The world’s largest packaging machine manufacturer wanted to improve the quality of their after-sales operations.

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Winterhalter

Ware-washing manufacturer Winterhalter needed all their parts and service manuals available on PDA devices.

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Aero Engine Manufacturer

A very well-known aero engine manufacturer needed to produce a single delivery mechanism for technical information.

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BAE Systems

BAE Systems wanted to provide a packaged aftermarket service, including maintenance and parts information, to 160 airlines.

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Wallem

Wallem wanted information to flow between vessels, owners, ports and charterers worldwide to keep their 280 ships in touch.

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Alpha

Heating OEM Alpha needed to manage their parts information across both web-based and mobile platforms.

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