Regional aircraft manufacturer providing after-sales support for customers worldwide.
The Company
BAE SYSTEMS is the largest defence company in Europe, the joint third largest aerospace and defence company and the third largest aerospace electronics company in the world. With sales of £12.2billion and order book of £41billion, BAE Systems has over 100,000 employees working for customers in over 129 countries on 5 continents.
The requirement
BAE Systems wanted to provide a packaged aftermarket service to their customers of their Regional Jet/146 and Jetstream civilian aircraft types totalling 1,200 aircraft operated by 160 airlines. Updated maintenance and parts information had to be distributed to airlines and corporate operators on a regular basis. BAE Systems wanted to improve their customer service further by making this information delivery electronic. This was done through CD-ROMs, using a fast and intuitive access mechanism, with intensive use of cross-references and word searching across the typically 15,000 page set.
The solution
Infomill staff assisted in the original design specification and implementation based on their MillView information retrieval system. This was branded by BAE Systems as Sapphire-View and was fully integrated into BAE Systems.
The success
Infomill’s software was operated in-house by a BAE Systems production team who generate CD-ROMs containing AMM (Aircraft Maintenance Manuals) and IPC (Illustrated Parts Catalogs) for over 45 airlines on a 90-day revision cycle. The CD-ROMs were certified for use for aircraft maintenance without any supporting hardcopy equivalent.
Further to the success of this implementation, BAE Systems commissioned Infomill to deliver a high-volume ‘page turner’ solution based on PDF that retained the same user interface as MillView for the high volumes of supporting legacy publications that were not maintained in BAE Systems mainstream systems. Many hundreds of thousands of pages of information were processed and distributed using this application.
