of first-time fixes are missed because service teams do not have the correct technical information.
Aberdeen Group, Field Service 2011
US kitchen equipment manufacturers Aga-Heartland needed a parts identification and ordering solution. They turned to Infomill for the solution.
Aga-Heartland supplies a range of stylish kitchen equipment including cookers, refrigerators and dishwashers. Their products also include oil, gas, electric and wood-burning heating equipment.
Infomill was selected to provide an online solution to allow customers and service technicians to identify and order replacement components. The site utilizes Infomill’s industry-leading PartsArena solution.
“We want to make it simple for customers to keep their equipment well maintained. PartsArena means that customers can find components quickly on an exploded parts diagram then send us an order at the touch of a button.”
Dennis Roth, Aga-Heartland’s Director of Engineering
“We are delighted to be working with Aga-Heartland,” comments Infomill’s Business Development Director Stephen Wilshaw. “They lead the way when it comes to craftsmanship and it is a privilege to help improve their service delivery.”