of first-time fixes are missed because service teams do not have the correct technical information.
Aberdeen Group, Field Service 2011
Alstom Power, a power station management company, wanted to improve their Plant Operational Management System.
A major power station facility management company wanted to reduce mobilization time and cost for new contracts.
The company has annual sales in excess of €22 billion and employs 120,000 people in over 70 countries. In energy, they are active in power generation, power transmission & distribution and power conversion. They are also active in transport through activities in rail and marine.
The company operated and maintained over 40 power stations around the world. Each station required large volumes of safety-critical information that had to be effectively managed and distributed to all plant workers. There was a need to standardise this information across the power stations in order to reduce the mobilisation time for a team to get a new station operating.
Infomill worked closely with the company on an 8-month contract to standardise and improve the corporate-wide Plant Operational Management System (POMS) in conjunction with their engineers in Asia, Europe, Africa and South America. The 5,000 pages of information were translated into a number of languages and made available on-line anywhere in the world using an Extranet document management system developed by Infomill.
The project was completed on schedule and rolled out to engineers around the world. The information contained within POMS was controlled and was translated into a number of languages for use with new power stations in a number of countries.