Few people appreciate just how essential technical information is to service teams, manufacturers and merchants. Here at Infomill, though, we know just what a difference it can make. That is why we have built a business that started in 1996 around streamlining the flow of your information. We process it, manage it, deploy it to the people who need it. We then get users’ feedback and pass that back to manufacturers, so that the whole process can start again.
Did you know that, according to the Aberdeen Group, on average 19% of first-time fixes are missed due to a lack of technical information? Neither do most people – but take a minute to think about how much that could be costing your business. A hidden pain with some very real consequences.
We are sticklers for detail and driven by a desire to make people’s lives easier. From the engineer servicing a boiler to a parts stockist looking for the right part, our end users barely notice just how much we do.
And that is the way we like it. People don’t need to know about our team of content processing specialists who literally leave no ‘t’ uncrossed. They don’t need to know that we invest in the most resilient cloud-based technology. They don’t need to know about our software engineers who have developed some of the world’s most sophisticated synchronisation systems. They don’t need to know that there are thousands of others benefiting from our expertise right now.
They just want answers to their questions. When they look at their screen, they understand.